Frequently Asked Questions
Everything you need to know about your musical journey with us.
How do you ensure instruments are safe during shipping?
Every instrument undergoes a professional inspection and is meticulously packed using climate-controlled materials and heavy-duty reinforced boxing to prevent movement and damage during transit.
What is your return policy for instruments?
We offer a 7-day satisfaction guarantee. If you aren't in love with your purchase, you can return it in its original condition for a refund or exchange, minus shipping costs.
Do you set up instruments before they are shipped?
Yes, every acoustic instrument is inspected and receives a basic shop setup by our experienced technicians to ensure it plays comfortably right out of the box.
Do you offer international shipping?
We currently ship to most countries worldwide. International rates and import duties are calculated at checkout based on your specific location and the size of the instrument.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm to help you get the instrument of your dreams today.
How can I track my order?
Once your order is processed and leaves our shop, you will receive an automated email containing your tracking number and a link to monitor the delivery progress.