Returns & Exchanges
At The Acoustic Shoppe, we want you to be completely satisfied with your purchase, which is why we offer a 14-day return window for most instruments and accessories. If your new gear isn't the perfect fit, we are here to help you find the right sound or provide a hassle-free refund.
Initiate Your Request
Contact our support team via email or phone within 14 days of receiving your order to obtain a Return Merchandise Authorization (RMA) number.
Pack Your Gear
Carefully repack the item in its original shipping carton with all original packaging materials, manuals, and accessories included to ensure safe transit.
Ship It Back
Affix the provided return label or ship the package through your preferred carrier, ensuring the RMA number is clearly marked on the outside of the box.
Inspection and Refund
Once our technicians inspect the instrument to verify its condition, we will process your refund or exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing